Returns & Exchanges
At Acqualive, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, we offer a 30-day window for returns and exchanges on all items in original condition.
Initiate Your Request
Log into your account portal and select the order you wish to return to receive a unique Return Merchandise Authorization (RMA) number.
Pack Your Items
Place the unworn items with original tags attached into the original shipping box or a secure mailing bag to ensure they are protected during transit.
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your package, ensuring any old shipping labels are covered.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing