Frequently Asked Questions
Everything you need to know about your Acqualive experience.
How long does shipping usually take?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, swimwear and intimate apparel cannot be returned unless defective.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your favorite fitting garments to ensure a perfect fit.
Are your materials sustainably sourced?
Yes, Acqualive is committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and eco-friendly dyes in our collections to minimize our environmental footprint.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.